Below is my resume. It’s organized into summary of experience, employment history, technical skills, and education.

Summary of Experience
I received a Masters Degree in Professional Writing in 1989 and began working as a technical writer/editor, specializing in software documentation. Over the years I’ve gained additional skills including project management, web site creation, desktop and web publishing, management, and employee training. I have considerable experience in the following areas:

  • Technical Writer/Editor
    As a technical writer and editor, I have written and edited a large number of hard copy documents and online Help, including:

    • end-user manuals
    • system administrator guides
    • software and hardware installation guides
    • software configuration and implementation manuals
    • training manuals
    • policy and procedure manuals
    • troubleshooting guides
    • technical specifications
    • software requirements specifications
    • release notes
    • sales materials for telecom products and services
    • customer and sales representative newsletters
 
  • Desktop and Web Publishing
    As a desktop publishing expert, I have extensive experience with the following:
    • Establish in-house style standards, guidelines, checklists
    • Edit and proofread manuals, newsletters, sales materials, proposals, grants, monographs, concept papers and web content
    • Design book, manuscript and monograph page layouts
    • Design and implement document and web templates
    • Create and generate indexes
    • Publish new and update existing manuals
    • Arrange for the printing and distribution of manuals
 
  • Project Management
    As a project manager, I have done the following:
    • Hire, train and manage writers
    • Interact extensively with software developers/engineers, and customers
    • Coordinate needs of technical writers with production schedule of publishing department
    • Schedule, organize and manage flow of documentation projects through the department
    • Create, organize and maintain extensive online document library
    • Meet production and client deadlines
 
  • Webmaster
    As a webmaster, I have designed, created and built a number of web sites – including this one, which I originally built in 1999 using HTML and Notepad. I have since learned Dreamweaver and use that now to maintain my site and others. Understanding basic HTML has been invaluable when debugging sites created with WYSIWYG editors. In addition, I recently redesigned and rebuilt the Noah’s Ark Animal Foundation web site which I maintain as a volunteer. I also currently maintain LibForAll Foundation's website.
 
  • Training
    As a trainer, I have developed and conducted training programs for a wide range of telecom services. My skills include the following:
    • Develop, plan, and coordinate telecom training programs
    • Create lesson plans
    • Lecture and provide hands-on training
    • Evaluate student performance
    • Track training results
 
Employment History
 
  • LibForAll Foundation , November 2008 - present
    LibForAll (“Liberty for All”) Foundation is a tax-exempt nonprofit organization formed in the wake of 9/11 to help meet U.S. and international peace and security needs. In the words of then-U.S. Deputy National Security Advisor for Combating Terrorism, Juan Zarate, “We consider LibForAll to be the loadstar in efforts to defeat the ideology of radical Islam.” My primary responsibilities include editing, proofreading, designing, and publishing foundation publications (using Adobe InDesign, MS Word and Keynote) in hardcopy and electronic formats. I also recently (Spring, 2017) redesigned and rebuilt the foundation's website.
  • HRSoft/Workstream, January 2001 - October 2008
    I researched, wrote, edited, published and maintained a wide range of installation, configuration, implementation and system administrator guides, end user manuals, online Help, and release notes for the company's Compensation Planning and Reporting software applications. I also created customized Software Requirements Specifications for human resource Talent Management software applications.
  • USA Global Link, September 1993 - December 2000
    During my years at USA Global Link I wore many hats—more often than not, several at one time. I researched, wrote, edited, and published a variety of telecom manuals including training manuals, hardware and software installation guides, software user’s manuals, troubleshooting guides, and technical specifications. In addition, I wrote monthly newsletters for sales reps and customers, and created, organized and maintained an extensive document library on the company LAN. I also managed the customer service department and headed the documentation team. In addition, I developed a comprehensive telecom training program for new employees. I was also responsible for ongoing testing of the functionality and user interface of several company Web sites, and for ongoing testing and documentation of telecom services.
  • Document It!, January - August 1993
    As a contractor, I was the team leader on a large, corporate documentation project. Wrote, edited, designed, and published end-user and policy and procedure manuals. Mentored new writers.
  • Hawthorne Documentation, March 1989 - December 1992
    Publishing manager responsible for scheduling, organizing, and managing flow of documentation projects through the department. Hired and trained personnel. Wrote numerous software user’s manuals for a wide variety of software applications.
 

Technical Skills
 
  • Microsoft Office
  • Adobe InDesign
  • Dreamweaver
  • WordPress
  • Basic HTML/CSS
  • PhotoShop
  • Keynote/PowerPoint
  • Adobe Acrobat Pro
  • Visio
  • RoboHelp
  • AutoResponse Plus
  • Joomla
 

Education

B.A., Law, Government, and Public Affairs, Maharishi International University, 1985
M.A., Professional Writing, Maharishi International University, 1989
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